At Tathastu.com we believe in keeping our customers happy. We offer free returns if any product that you receive does not meet your expectations. Any requests for Exchange or refund must be made within 5 days from delivery of the product(s)/ goods/ package purchased from our website to our Customer Care Team via email at [email protected].
PRODUCT RECEIVED IN DAMAGED CONDITION OR WRONG ITEM:
If the outer packing is damaged or tampered with, we advice the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, please leave a suitable remark at the time of receipt.
In case the product is damaged or has a manufacturing defect or a wrong product has been sent, kindly contact us at [email protected]. Kindly retain all packaging materials and product/s until a set of instructions from us regarding the same is received.
In case of any other complaints regarding the delivered package, email us at [email protected] within 5 days of receiving the product.
Do not return any product(s) before receiving a confirmation email from Tathastu for the same. In case you wish to return a product, email us within 5 days of receiving the product at [email protected]. Once we verify the damage or manufacturing defect, our customer care team will email you with details on how to return the said product.
All shipping costs of returning the defective products will be paid by customers. All defective products are to be returned to Tathastu in its original condition, original packaging, with the invoice and sealed carefully. Please return your order as per the instructions given to you by the customer care team at the time of return confirmation.
Safe receipt of defective products by Tathastu is the sole responsibility of the customer. Tathastu team will examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to the customer, then Tathastu shall make the necessary modifications/alternations at the cost of the customer.
Tathastu will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.
No refund will be given by Tathastu if the order has been delivered with the color and size as selected by the customer while placing the order. In the event of the error having occurred on the part of Tathastu, the product can be replaced or the amount can be refunded either through store credit or directly to the channel, the customer has made payment with.
In case of multiple products being ordered, if for any reason whatsoever, Tathastu is unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Tathastu will either provide a store credit to be used for future purchases or refund the amount for that particular product.
The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.
A maximum of 4 business days is required by us to initiate the refund once a cancellation request is received. You will be notified regularly of the refund status.
The credits against the customer’s credit card account normally take three business days to be processed. After this, the corresponding bank may take up to five business days from the date of processing to show the said credits in the customer’s account.
The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned in Tathastu are only approximate values. Because products on Tathastu are designer made, handwoven, and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying, and differences in display outputs due to lighting, digital photography, color settings, and capabilities of computer monitors.
Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, case, and packaging this cannot be completely avoided.
In case you are unsatisfied with the product received from Tathastu, you may contact the customer care team at [email protected] with your complaints/ feedback.